This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legislative requirements

relevant acts

privacy

duty of care

Occupational health and safety OHS

Customer service principles

Personal values

Access and equity principles

Social justice principles

Psychological first aid principles

Consumer rights and responsibilities

Broad understanding of community services sector including

mental health

AOD

gambling

torturetraumagriefloss

disabilities

behavioural disorders

family violence

child protection

prison system

social housinghomelessness

Essential skills

It is critical that the candidate demonstrate the ability to

Prioritise and manage the changing service needs of the client with complex and multiple needs

Recognise own limitations and need for assistance

Recognise agencys limitations

Work collaboratively with colleagues professionals and other services

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

negotiation and persuasion

liaising and networking

safety assessment

Demonstrate oral communication skills required to develop rapport with client

Oral communication skills may include

listening

asking questions

providing encouragement

minimising impact of challenging behaviours

Language used may be English sign language or community language depending on client group

Demonstrate literacy competency required to fulfil the procedures of the organisation service

Safely use and coordinate the use of relevant technology effectively in line with OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

This unit may be contextualised to reflect its application to

a range of age related areas such as youth work aged care

a range of issue types

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

In particular assessment is recommended in conjunction with

CHCCSA Conduct complex assessment and referral

CHCCS501A Conduct complex assessment and referral

CHCNETA Work effectively with other services and networks

CHCNET501A Work effectively with other services and networks

Resources required for assessment include

access to appropriate workplace or simulated workplace where assessment can take place

relevant organisation policy protocols and procedures

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation

Safety of client and self may refer to:

Complex issues may include:

Complex needs with associated stigma may include but are not limited to: